Privacy Policy

Last Updated: August 12, 2026

Welcome to Zevar Emporium

Welcome to Zevar Emporium.

Zevar Emporium ("Zevar Emporium", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, process, store, disclose and protect information when you visit or use ZevarEmporium.com (the "Website"), browse our jewellery collections, create an account, place an order, contact us through WhatsApp or other communication channels, request a consultation, or otherwise interact with us.

By accessing or using our Website, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy should be read together with our Terms & Conditions, Shipping Policy and Return, Exchange & Refund Policy.

We may update this Privacy Policy from time to time. Any updated version will be published on this page with a revised "Last Updated" date.

1. Information We Collect

We may collect information that you voluntarily provide to us as well as certain information that is automatically collected when you use our Website.

The information we collect depends on how you interact with Zevar Emporium.

1.1 Information You Provide Directly

You may provide personal information when you:

Create an account
Place an order
Complete checkout
Contact us
Submit an enquiry
Request product information
Request a jewellery consultation
Contact us through WhatsApp
Request a video consultation
Subscribe to communications
Participate in promotions or campaigns
Communicate with our jewellery experts
Request information regarding an existing order
Request a return, exchange or refund

The information may include:

Full name
Email address
Mobile or telephone number
Billing address
Shipping address
City, state and country
Postal/PIN code
Order information
Product preferences
Jewellery preferences
Wedding or occasion-related information voluntarily provided by you
Customer communications
Information provided in enquiries
Information necessary for customer support
Tax or GST information where applicable

We collect information reasonably necessary to provide our products and services and to operate our Website.

2. Order and WooCommerce Information

When you place an order through our Website, we may collect and retain information required to process and fulfil your purchase.

This may include:

Customer name
Billing details
Shipping details
Telephone number
Email address
Products purchased
Product quantities
Order value
Order number
Payment status
Shipping status
Transaction/reference information
Customer communications relating to the order
Return, exchange or refund information

This information may be processed through our WooCommerce-powered e-commerce system and associated service providers.

We use this information to:

Process your order
Confirm your purchase
Prepare your jewellery
Arrange quality checks
Arrange shipping
Provide tracking information
Provide customer support
Process returns and exchanges
Process eligible refunds
Maintain business and accounting records
Prevent fraud and unauthorised transactions
Comply with applicable legal requirements

3. Payment Information

Payments made through our Website may be processed by third-party payment gateways and financial service providers.

Depending on the payment method selected, you may provide payment information directly to the relevant payment provider.

For security reasons, Zevar Emporium does not intentionally store complete credit card, debit card, banking credentials, CVV numbers or similar sensitive payment credentials on its own Website servers.

We may receive limited transaction information, such as:

Payment status
Transaction/reference number
Payment method
Amount paid
Date and time of transaction

Payment service providers may process payment information according to their own terms, privacy policies and applicable security requirements.

4. WhatsApp Communication

Zevar Emporium may provide customers with the option to contact our jewellery experts through WhatsApp.

WhatsApp may be used for:

Jewellery enquiries
Product information
Product photographs
Product videos
Price enquiries
Jewellery recommendations
Order assistance
Customer support
Appointment scheduling
Personalised consultations

If you contact us through WhatsApp, we may receive and retain information that you voluntarily provide, including:

Name
Phone number
Messages
Images
Videos
Documents
Product preferences
Order-related information

WhatsApp is operated by a third party and your use of WhatsApp is also subject to WhatsApp's applicable terms and privacy policies.

We recommend that you avoid sending unnecessary sensitive information through WhatsApp.

5. Video Consultations

Zevar Emporium may offer video consultations to customers who wish to discuss jewellery with our team.

Information required to arrange a consultation may include:

Name
Phone number
Email address
Preferred date and time
Jewellery preferences
Product interests
Other information voluntarily provided during the consultation

We do not intentionally record video consultations unless you are informed of the recording and appropriate consent is obtained where required.

6. Product Preferences and Personalised Recommendations

Customers may voluntarily provide information regarding:

Jewellery preferences
Preferred jewellery styles
Occasion
Wedding requirements
Budget range
Product preferences
Size or fitting requirements
Preferred collections
Design preferences

We may use this information to provide personalised recommendations and improve your shopping experience.

7. Information Collected Automatically

When you visit our Website, certain technical and usage information may be automatically collected.

This may include:

IP address
Browser type
Device type
Operating system
Language preference
Internet service provider
Approximate geographical information
Pages visited
Products viewed
Website navigation
Date and time of visits
Referring website
General Website interactions
Technical and diagnostic information

8. Non-Personal Information

Certain information collected through your use of the Website may not directly identify you.

This may include information relating to:

Website traffic
Frequency of visits
Pages viewed
Time spent on pages
Browser and device characteristics
General geographic information
Website performance
Referring sources

We may use this information to:

Understand how visitors use our Website
Improve Website navigation
Improve product presentation
Analyse Website performance
Identify technical issues
Improve customer experience
Understand general customer behaviour
Measure the effectiveness of our Website and marketing activities

9. Cookies

Our Website may use cookies and similar technologies.

Cookies are small files or identifiers that may be stored on your device when you visit a website.

We may use cookies for purposes including:

Shopping cart functionality
Checkout functionality
Maintaining Website sessions
Remembering preferences
Website security
Authentication
Analytics
Website performance
Understanding visitor behaviour
Improving Website functionality
Marketing and advertising measurement, where applicable

Some cookies are necessary for the Website to operate correctly.

You may configure your browser to block or delete cookies. However, disabling certain cookies may affect features such as shopping cart functionality, account access or checkout.

10. Analytics

We may use third-party analytics services to understand how visitors interact with our Website.

These services may collect information such as:

Pages visited
Products viewed
Device information
Browser information
Traffic source
General location information
Website interactions
Technical information

Analytics information helps us improve Website performance, user experience, product presentation, navigation and marketing effectiveness.

11. How We Use Your Personal Information

We may use personal information collected from you for purposes including:

Order Processing

Processing orders
Confirming purchases
Processing payments
Preparing products
Quality checking jewellery
Arranging delivery

Customer Service

Responding to enquiries
Providing product information
Providing product videos
Providing pricing information
Providing personalised recommendations
Assisting with orders
Handling complaints

Communication

Sending order confirmations
Sending shipping updates
Providing tracking information
Responding to WhatsApp messages
Responding to emails
Scheduling consultations

Business Operations

Maintaining records
Accounting
Auditing
Website administration
Fraud prevention
Security
Internal analysis
Improving products and services

Legal and Regulatory Requirements

We may process or disclose information where necessary to:

Comply with applicable laws
Respond to lawful government requests
Respond to court orders
Protect legal rights
Resolve disputes
Prevent fraud
Investigate suspected unlawful activity

12. Marketing Communications

Where permitted by applicable law, we may communicate information about:

New jewellery collections
New products
Bridal collections
Offers
Promotions
Events
Product launches
Consultations
Other Zevar Emporium services

Marketing communications may be sent through:

Email
WhatsApp
SMS
Telephone
Other permitted communication channels

You may opt out of promotional communications at any time.

Opting out of marketing communications will not prevent us from sending essential transactional communications, such as order confirmations, payment information, shipping updates, security notices or other information necessary to fulfil your purchase.

13. Sharing Personal Information With Third Parties

We do not sell or rent your personal information to third parties.

We may share information where reasonably necessary with trusted service providers that assist us in operating our business.

These may include providers for:

Website hosting
WooCommerce/e-commerce functionality
Payment processing
Shipping and logistics
Website security
Analytics
Email delivery
Customer communication
WhatsApp communication
Video consultation
Technology services
Fraud prevention
Accounting and professional services

Such service providers may process information on our behalf to provide the relevant services.

14. Shipping and Logistics Partners

To fulfil your order, we may provide necessary information to shipping and logistics providers.

This may include:

Customer name
Shipping address
Telephone number
Order/reference number
Delivery information

This information is provided for shipment preparation, delivery, tracking and resolving delivery issues.

15. Legal Disclosure

We may disclose personal information where required or permitted by applicable law.

This may include disclosure to:

Courts
Government authorities
Law enforcement agencies
Regulatory authorities
Tax authorities
Legal advisers
Professional advisers

We may also disclose information where reasonably necessary to prevent fraud, investigate unlawful activity, protect our Website or customers, protect our legal rights, enforce our Terms & Conditions or respond to legal claims.

16. Third-Party Websites and Social Media

Our Website may contain links, buttons, widgets or integrations relating to third-party services, including WhatsApp, Instagram, Facebook, payment providers, video consultation services and other external websites or platforms.

Third-party services operate independently and may have their own privacy policies, terms and practices.

Zevar Emporium is not responsible for the privacy practices of third-party websites or platforms.

17. Information Made Public by You

If you voluntarily post information in a publicly accessible area of a third-party platform or Website, that information may become publicly available.

Zevar Emporium cannot control how other users or third parties may use information that you voluntarily make publicly available.

18. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, unauthorised disclosure, loss, misuse, alteration and destruction.

Our Website may use HTTPS/SSL encryption and other security technologies.

However, no Internet transmission or electronic storage system can be guaranteed to be completely secure.

19. Data Storage and Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including processing orders, providing customer support, maintaining transaction records, accounting, tax and legal compliance, fraud prevention, resolving disputes and protecting our legal rights.

Different categories of information may be retained for different periods depending on their purpose and applicable legal requirements.

When information is no longer reasonably required, we may delete, anonymise or securely dispose of it, subject to applicable legal and regulatory requirements.

20. International Data Processing

Some third-party service providers used by Zevar Emporium may process information using systems or servers located outside India.

Where information is transferred or processed internationally, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable legal requirements and appropriate safeguards.

21. Fraudulent Transactions and Misuse

Zevar Emporium reserves the right to investigate transactions that appear fraudulent, suspicious or unauthorised.

We may take appropriate action, including:

Cancelling suspicious orders
Requesting additional verification
Restricting Website access
Sharing information with relevant authorities where legally required or permitted
Taking appropriate legal action

22. Children's Privacy

Our Website is intended for general audiences.

We do not knowingly collect personal information from children for the purpose of creating customer accounts or processing purchases.

23. Your Privacy Rights and Choices

Depending on applicable law, you may have rights regarding your personal information.

These may include the ability to:

Request access to personal information held by us
Request correction of inaccurate information
Request deletion of information where legally permissible
Withdraw consent where processing is based on consent
Opt out of promotional communications
Raise a privacy-related concern or complaint

Requests may be subject to reasonable identity verification to protect your information from unauthorised access.

24. Updating Your Information

If you believe information held by us is inaccurate or incomplete, you may contact us and request that the information be corrected or updated.

We may request reasonable verification before making changes to personal information.

25. Opt-Out of Marketing Communications

You may opt out of promotional communications at any time.

You may do so by:

Using an unsubscribe option included in an email, where available
Contacting us by email
Contacting us through WhatsApp
Contacting our customer support team

After receiving an opt-out request, we will take reasonable steps to stop promotional communications.

You may still receive essential communications relating to transactions, orders, payments, shipping, returns, security or other services you have requested.

26. Withdrawal of Consent

Where processing of personal information is based on your consent, you may withdraw that consent subject to applicable law.

Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

27. Grievance and Privacy Concerns

If you have a concern regarding the collection, use or handling of your personal information, you may contact us using the details below.

We will review privacy-related concerns and take reasonable steps to address legitimate requests in accordance with applicable law.

28. Changes to This Privacy Policy

Zevar Emporium may update this Privacy Policy from time to time.

Updates may be made to reflect:

Changes in our business
Changes in Website functionality
Changes in technology
Changes in third-party services
Changes in applicable laws
Changes in our privacy practices

The updated policy will be published on this page with the revised "Last Updated" date.

29. Contact Us

For questions, requests or concerns regarding this Privacy Policy or your personal information, please contact us:

Zevar Emporium
Gold & Diamond Jewellery
Jaipur, Rajasthan, India

Business Address: FIRST FLOOR, C36, Lajpat Marg,
near Mirza Ismail Road, Panch Batti, C Scheme, Ashok Nagar, Jaipur,
Rajasthan 302001
Phone: +91-9602060080, +919509511511
WhatsApp: +91-9602060080, +919509511511
Email: zevaremporium@gmail.com
Website: www.zevarEmporium.com

For privacy-related requests, please mention "Privacy Request" in your email or message.

30. Related Policies

For information regarding purchases from Zevar Emporium, please also refer to:

Terms & Conditions
Shipping Policy
Return, Exchange & Refund Policy
Contact Us
About Us

These policies are intended to provide customers with clear information regarding their purchases and use of our Website.