Return & Exchange Policy

Last Updated: August 12, 2026

At Zevar Emporium, we take great care in selecting, preparing and quality-checking every piece of jewellery before it is dispatched to our customers.

Because jewellery is a high-value product and many of our pieces are individually crafted, returns and exchanges are subject to the terms described below.

We encourage customers to carefully review this policy before placing an order.

1. Return & Exchange Eligibility

A return or exchange may be considered in the following circumstances:

The wrong product has been delivered.
The product has a verified manufacturing defect.
The product received is materially different from the product ordered.
The product has been damaged during transit and the damage is verified.
Zevar Emporium has specifically approved the return or exchange.

All return and exchange requests are subject to review and inspection by Zevar Emporium.

2. Return & Exchange Request Period

Customers must contact Zevar Emporium within 5 days of receiving the order if they wish to request a return or exchange.

Requests submitted after the applicable period may not be accepted.

For damaged, defective or incorrect products, customers should contact us as soon as possible after delivery.

3. How to Request a Return or Exchange

To request a return or exchange, please contact our customer support team through WhatsApp, phone or email.

Please provide:

Order number
Customer name
Registered mobile number
Photographs of the jewellery
Photographs of the packaging
A clear description of the issue
Video evidence where requested

Our team will review the request and provide further instructions.

Please do not send jewellery back without receiving return instructions from Zevar Emporium.

4. Condition of Jewellery for Return or Exchange

For an approved return or exchange, the jewellery should generally be returned:

Unused and unworn
In its original condition
Without any damage or alteration
With the original packaging
With the original invoice or order details
With applicable certificates and documentation

Jewellery that has been worn, altered, resized, repaired or otherwise modified after delivery may not qualify for return or exchange.

5. Quality Inspection

Every returned jewellery item is subject to inspection before a return or exchange is approved.

The inspection may include verification of:

Product identity
Gold weight
Gold content
Diamond or Polki setting
Stone condition
Product finish
Certificate or documentation
Signs of wear
Damage or alteration

The final eligibility of a return or exchange will be determined after the product has been inspected.

6. Non-Returnable & Non-Exchangeable Situations

A return or exchange may not be accepted if the jewellery:

Has been worn or used.
Has been damaged after delivery.
Has been resized or altered without our approval.
Has been repaired by another jeweller.
Shows signs of misuse or improper handling.
Has been exposed to chemicals or corrosive substances.
Has been customised or specially made where return/exchange is excluded.
Is missing original packaging, invoice or required documentation.
Is returned after the applicable return/exchange period.

7. Exchange Policy

Where an exchange is approved, the exchange value of the jewellery will be calculated based on the prevailing applicable gold rate on the date the exchange is processed.

A 20% deduction from the material value will be applied when calculating the exchange value.

The exchange value will be calculated based on the applicable material value of the jewellery and the terms of the original purchase.

8. Charges Not Included in Exchange Value

The following charges are generally non-refundable and are not included in the exchange value:

Labour charges
Wastage charges
Taxes
Certification charges
Other applicable non-material charges

The exact calculation will be communicated to the customer during the exchange process.

9. Exchange for a Higher-Value Product

If the replacement jewellery has a higher value than the approved exchange value, the customer will be required to pay the difference.

Any applicable taxes, charges or additional costs relating to the new product will be calculated separately.

10. Exchange for a Lower-Value Product

If the replacement jewellery has a lower value than the approved exchange value, the applicable difference will be handled according to the exchange terms communicated by Zevar Emporium.

11. Gold Rate for Exchange

The gold rate used for an eligible exchange will be the applicable prevailing gold rate on the date the exchange is processed.

The applicable rate and exchange calculation will be communicated to the customer before the exchange is completed.

12. Damaged or Incorrect Product

If you receive an incorrect product or a product with verified damage or manufacturing defect, please contact Zevar Emporium promptly after delivery.

We may request photographs and/or videos of the product and packaging to evaluate the issue.

Where the issue is verified and the return or exchange is approved, we will provide the appropriate resolution in accordance with this policy.

13. Customised & Made-to-Order Jewellery

Customised, personalised, made-to-order or specially commissioned jewellery may not be eligible for return or exchange once production has commenced.

Any applicable conditions for customised jewellery will be communicated to the customer before the order is confirmed.

14. Resized or Altered Jewellery

Jewellery that has been resized, altered, repaired or modified at the customer's request may not qualify for return or exchange.

Customers should contact Zevar Emporium before arranging any alteration or repair with another jeweller.

15. Return Shipping

If a return or exchange is approved because the wrong product was supplied or a verified manufacturing defect is attributable to Zevar Emporium, we will determine the appropriate return-shipping arrangement.

For other approved returns or exchanges, the customer may be responsible for applicable return shipping costs.

Return shipping instructions will be provided by our team when the return or exchange is approved.

16. International Orders

International orders may be subject to customs duties, import taxes, clearance charges and other fees imposed by the destination country.

Such charges are generally the responsibility of the customer.

International returns or exchanges may also involve additional shipping, customs or logistical costs.

17. Refunds

Zevar Emporium primarily facilitates exchanges in accordance with the terms described above.

A monetary refund will only be provided where Zevar Emporium specifically approves a refund or where a refund is required under applicable law.

Where an approved refund is applicable, the eligible amount will generally be processed through the original payment method, where reasonably possible.

Refund processing time may depend on the payment gateway, bank or financial institution.

18. Cancellation Before Dispatch

Customers wishing to cancel an order before dispatch should contact Zevar Emporium as soon as possible.

Cancellation requests are subject to the status of the order and whether production, preparation or quality-check procedures have already commenced.

Customised, personalised or specially commissioned jewellery may be subject to different cancellation conditions.

19. Cancellation After Dispatch

Once an order has been dispatched, cancellation may no longer be possible.

Where applicable, the customer may need to follow the return or exchange procedure described in this policy.

20. Fraud Prevention and Verification

For high-value jewellery returns and exchanges, Zevar Emporium may conduct additional verification procedures.

This may include verification of:

Order information
Customer details
Invoice
Product identity
Product weight
Certificate or documentation
Product condition
Payment information
Delivery information

These procedures help protect our customers and prevent fraudulent returns, exchanges or claims.

21. How to Contact Us

To request a return or exchange, please contact Zevar Emporium using the details below:

Zevar Emporium
Gold & Diamond Jewellery
Jaipur, Rajasthan, India

Business Address: FIRST FLOOR, C36, Lajpat Marg, near Mirza Ismail Road, Panch Batti, C Scheme,
Ashok Nagar, Jaipur, Rajasthan 302001
Phone: +91-9509511511
WhatsApp: +91-9602060080
Email: zevaremporium@gmail.com

Please include your order number when contacting us regarding a return or exchange.

22. Policy Updates

Zevar Emporium may update this Return & Exchange Policy from time to time to reflect changes in our products, services, business practices or applicable legal requirements.

The updated version will be published on this page with a revised "Last Updated" date.

23. Related Policies

Please also refer to our:

Privacy Policy
Terms & Conditions
Shipping Policy